Michigan Security Guard Licensing Practice Test 2025 - Free Security Guard Practice Questions and Study Guide

When a security guard encounters an aggressive individual, remaining calm and attempting to de-escalate the situation verbally is essential. This approach focuses on using effective communication techniques to reduce tension and prevent further escalation. By maintaining a composed demeanor, the guard demonstrates confidence and control, which can have a calming effect on the aggressive person.

Utilizing verbal de-escalation strategies might include speaking in a soft tone, actively listening to the individual's concerns, and showing empathy. This can help to redirect the individual’s aggression towards constructive dialogue instead of physical confrontation, contributing to a safer environment for everyone involved.

The importance of this approach lies in its aim to handle conflicts peacefully. Engaging in aggressive behavior in return could escalate the confrontation, and ignoring aggressive behavior might allow it to fester unchecked. Calling the police may be appropriate if the situation escalates beyond what can be managed verbally, but the initial goal is to resolve the issue with communication to avoid unnecessary confrontation.